Service Desk

Fighting SMS Fraud and Spam

Protect your subscribers and network from malicious actors exploiting SMS channels for fraud and cyberattacks.

AI-Based SMS Scam Detection

Use pre-trained machine learning models to analyze, classify, and block unwanted SMS traffic in real time—no human intervention required.

Comprehensive SMS Traffic Protection

Safeguard your subscribers and network from common threats including SMS Flooding, SMS Faking, SMS Spoofing, and GT Scanning.

Phishing Attack Prevention

Improve subscriber trust with automatic detection of malicious URLs in SMS using authoritative phishing databases.

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ML Model Localization

Support for multiple dialects ensures effective fraud detection in multilingual environments.

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Fight Against Spam and Phishing

Automatically detect malicious URLs in message content and instantly block such SMS to respond swiftly to emerging threats and zero-day attacks.

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Heuristic Analysis

Automatically classify messages based on textual similarity. Detect homoglyph variations such as word rearrangement, abbreviations, and character substitutions.

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Customization for Specific Use Cases

Analyze message tone to identify SMS fraud, including messages containing threats or anti-government propaganda.

Zain Kuwait, Mobile Operator 6.7M

“gray”-route SMS messages detected by EW SMS Firewall in 3 months

Managed Services:
Expert Support for Safe SMS Traffic

End-to-End Message Control

Our team handles the full scope of SMS protection for telecom networks—from traffic monitoring to spam filter configuration. Experts continuously track emerging fraud techniques and respond instantly with protective measures.

Dedicated Support

Each client is assigned a manager who tailors anti-spam rules to your network architecture and ensures optimal filter performance. They analyze blocking statistics daily to improve your SMS spam protection.

In-Depth Analytics

The platform generates comprehensive reports on SMS fraud within the operator’s network. Each summary includes data on intercepted spam and volumes of legitimate traffic, ensuring full system transparency.

Guaranteed Effectiveness

Thanks to proactive detection of spam campaigns, your subscribers receive only valuable messages. We help maximize protection against unwanted content and enhance the quality of telecom services.

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Requirements Alignment
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Deployment in Enterprise Environments
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Tuning and Validation
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Team Training
5

System Launch

Requirements Alignment

We start with a deep analysis of your needs: define required capacity, design architecture, and build logic for protocol-level protection across the entire SMS traffic flow.

Deployment in Enterprise Environments

We configure EW SMS Firewall to fit your infrastructure—setting up message sources, integrating with existing platforms, and preparing technical documentation.

Tuning and Validation

We collect traffic statistics and analyze message patterns to identify anomalies. Then, we test the developed filtering algorithms on live traffic.

Team Training

We provide training sessions to ensure your specialists can fully leverage EW SMS Firewall to fight SMS fraud.

System Launch

We activate all platform features and implement traffic filtering across all SMS channels. Technical support is provided through managed services or warranty coverage.

What Our Clients Say

Eastwind’s SMS Firewall gives us the flexibility and capability to prevent most—if not all—fraudulent and spam messages. The URL checking feature is another key functionality that sets us apart from other Zain Group companies. In terms of our business goals, EW SMS Firewall has everything we need to achieve them.